Delivery Conditions
To honor our satisfaction guarantee, the recipient may be called to schedule delivery. We do not accept requests for delivery at specific times of day. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.

Delivery Status
Your order will be delivered on the day you requested to the best of our ability. If we have any difficulties with your order, we will contact you by telephone and/or e-mail. It is important you always provide us with a day contact telephone number. Incomplete or incorrect address or phone numbers may delay delivery.

Floral Deliveries to the U.S. and Canada
* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 1:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 1:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Incorrect Address/Re-Delivery
Changes to address information or incorrect addresses after the order has been left for delivery & resulting in a re-delivery will be subject a $10.00 charge.

Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 7 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

When the Recipient Is Not Home
Due to limited availability of florists open Sunday, we cannot guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.

International Floral Deliveries
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.