Enter Your Delivery Zip Code to see designs available for your Zip

Customer Service

City Line Florist has been providing the freshest flowers, plants and gifts since we first opened in 1918! We are proud to have helped many generations of families connect with the important people in their lives at the happiest of occasions as well as the sad.

We appreciate your loyalty and make communicating with customers our top priority. We've tried to answer any inquiries you may have about our service on this page, but if you have any additional questions, please call or email us today.

City Line Florist Customer Service

Contact Us Online

Floral Consultant Hours

24/7

Physical Store Hours
Monday-Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM- 12 Noon

Address View All Locations
City Line Florist
2978 Nichols Ave
Trumbull, CT 06611

Phone
800-746-6387 (toll free)
203-378-7375

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Your order will be delivered on the day you requested to the best of our ability. If we have any difficulties with your order, we will contact you by telephone and/or e-mail. It is important you always provide us with a day contact telephone number. Incomplete or incorrect address or phone numbers may delay delivery.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 1:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 1:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Incorrect Address/Re-Delivery

Changes to address information or incorrect addresses after the order has been left for delivery & resulting in a re-delivery will be subject a $10.00 charge.

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 7 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

When the Recipient Is Not Home

Due to limited availability of florists open Sunday, we cannot guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Gift Items Shipped Directly

Many of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to guarantee shipment to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 7 to 10 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

With regards to gift baskets, minor substitutions of particular items may be necessary in order to expedite your order. Please clearly indicate in Special Instructions if for some reason this is not acceptable.

Cancellation Policy

While we process your request the moment we receive it, it is sometimes very difficult to get cancellation requests complete. Our network ranges through out the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done with-in 2 hours of placing your order. We reserve the right to charge a cancellation fee of a minimum $10.00 per order for any order cancelled after this period of time.

Substitution Policy

Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.

All-inclusive Pricing

All-inclusive pricing includes a $10.95 transaction fee but does not include 6.35% Ct. sales tax. All-inclusive pricing is not available in our store nor on telephone orders, nor on affiliated vendors products due to the numerous options you may chose. See the Gift Items Shipped Directly section above for shipping costs.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, etc..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature.
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on September 9, 2013

Company Weddings Gift Cards eCards Flower/Plant Info Affiliate Program Privacy Policy Petal Rewards ™ Reminders Hours & Locations Contact Us
City Line Florist 5 21 https://www.cityLineflorist.com/images/wide/logo1.gif 2978 Nichols Ave Trumbull, CT 06611 800-746-6387 203-378-7375

LOCATION City Line Florist: 5 21 2978 Nichols Ave Trumbull, Ct 06611 203-378-7375

Sign Up & Save!

Enter a valid email address to receive exclusive offers and get Double Points on your next online purchase!

Delivery Timing Headline

Delivery estimate is based on delivery to a residence in our local area. For non-residence addresses, and some products, delivery times may vary.

Delivery options available at checkout.

Set the zip code you are shopping for:

Set Zip Code