General

Floral consultants are available 24 hours a day, seven days a week to assist you & of course, our website is always open. Contact us anytime.

All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements. Any suspicious or fraudulent use of credit cards will be forwarded to authorities and prosecuted to the fullest extent of the law.

All online orders are confirmed via e-mail. If there are any problems, you will be contacted via e-mail or by telephone with an explanation.

If the recipient is not at their home when a delivery is attempted, the florist may choose to do one of the following: * Call the recipient ahead of time to make sure that they are going to be there or to schedule an appropriate time. * Leave a note on the door of the recipient's home asking them to call the florist and schedule an appropriate delivery time. * Leave the arrangement in a covered area of the home (porch or other entrance). * Leave the arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who accepted for them. If you do not wish for the delivering florist to use any of these procedures, please make sure that you indicate this in the "Special Instructions" box on your order form.

You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however, as we do not know the schedules of each of our delivering florists we cannot guarantee the time of delivery without authorization from our customer service department.

For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward. Your arrangement will be delivered to the floor nurse's station, as most hospitals do not allow florists into individual rooms. Some Hospitals have set delivery times when they accept deliveries, which is beyond our control.

All deliveries will be made on the date you request unless we notify you of any complications. Note: We will answer all inquiries in the timeliest fashion possible. Some inquiries cannot be researched and resolved until we can make contact with the delivery florist during their hours of operation. Once we are able to contact the delivery florist and obtain an answer to your inquiry, we will contact you by your choice of either e-mail or telephone. We work with only the highest qualified florists to process your order. The result is our maintaining our unconditional guarantee with your every order.

Unfortunately we cannot guarantee delivery on Sunday as it is not a standard delivery day for florists. However, we are open and will do our best. In many cases we can get this done for you. Otherwise, Monday will have to be an option. Funeral deliveries are an exception as most time, if the order is placed ahead of time.

You may order our products up to 45 days in advance.

Any incorrect delivery address will incur an additional $10.00 delivery charge.

While we process your request the moment we receive it, it is sometimes very difficult to get cancellation requests complete. Our network ranges through out the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done with-in 24 hours of the delivery. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

While all orders (excluding shipped items) are total prices delivered, we are unable to include the 6.35% tax in the advertised price because this is a collection and not a sale.

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days. 
 
Flowers: 
Please report any issues within 36 hours of receipt.  We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.  
 
Plants: 
Please report any issues within 36 hours of receipt.  We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received. 
 
Gift Baskets:
Please report any issues within 36 hours of receipt.  We will pick up the product and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket. 
 
• Refunds will be processed within 24 hours after the product is returned to the shop. Your financial institution may take an additional 3-4 days to deposit the funds into your account. 
• Refunds will not apply if a replacement product was supplied and accepted.
• City Line Florist must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement. 
 
City Line Florist is appreciative of your patronage. Please let us know how we can help you by calling us at (203) 378-7375 or e-mailing us at cs@citylineflorist.com.