What are your hours of operation?
Is the information I provide during the checkout process kept private?
How will I know if my order has been received?
What happens to my order when a florist attempts delivery and the recipient is not at home?
Can I request a specific time for the delivery of my arrangement?
Is there any special information needed to deliver an arrangement to a hospital?
How will I know if my arrangement has been successfully delivered?
Do you deliver on Sundays?
How far in advance can I order an arrangement for delivery?
What happens if I provide an incorrect delivery address?
Can I cancel my order?
Is tax included in the price of the arrangement?
As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.
Please report any issues within 36 hours of receipt. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.
Please report any issues within 36 hours of receipt. We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.
Please report any issues within 36 hours of receipt. We will pick up the product and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.
• Refunds will be processed within 24 hours after the product is returned to the shop. Your financial institution may take an additional 3-4 days to deposit the funds into your account.
• Refunds will not apply if a replacement product was supplied and accepted.
• City Line Florist must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
City Line Florist is appreciative of your patronage. Please let us know how we can help you by calling us at (203) 378-7375 or e-mailing us at email@example.com.